Help and feedback
Need a hand?
Tell us what is not working and we will help you find an answer.
Send feedback from the app
Open Vibe Pacenotes and go to Account → Feedback. Describe what happened and choose whether to attach redacted diagnostic information.
Diagnostics are created only after you confirm, and never include the complete local database.
Email us
Cannot open the app, or just want to ask a question? Contact us directly by email.
To avoid collecting unnecessary personal information, this website does not provide a web form.
Send an emailfeedback@vibe-pacenotes.orignosis.com
Common questions
The answer may already be here.
Why does the app need location access?
Location is used during a trip to calculate your distance from nearby reminder areas. Background location works only after you start a trip, and you can stop at any time.
Do reminders continue when the screen is locked?
After a trip begins, essential voice reminders can continue while the screen is locked or the app is in the background.
How do I receive a reminder from a friend?
Open a share link created by Vibe Pacenotes and follow the page instructions to receive it in the app.
What should I know before updating to 1.0.1?
Version 1.0.1 rebuilds local reminders, sharing records, and queued public-alert submissions created by version 1.0. Record anything you need before updating, add reminders again afterward, and resubmit unfinished submissions. Reminders already saved to your cloud account can sync again after sign-in.
How do I report an inaccurate or unsafe public reminder?
Tap a user-contributed public reminder delivered through the nearby or region services, choose Report This Reminder, select a reason, and submit; reporting does not require sign-in. Built-in reminders and operator-curated collections are read-only and do not show this entry. We review reports and correct or withdraw content when needed. If the entry is temporarily unavailable, email us with the reminder name.
How do I delete my account?
Open Account in the app, choose Delete Account, and confirm. You can also read the account deletion guide.